I receive call data daily and need to be able to calculate the number of calls per hour by center phone number.
I have attached a sample report (Report tab) and want to enter the results on the CPH tab. On the Report tab, I use column B (Answer Time) for the time the call is received and Column G (center) as the location and populate the results on the CPH tab. Any blanks in column B should be ignored in the calculation.
Thank you for your help.
I have attached a sample report (Report tab) and want to enter the results on the CPH tab. On the Report tab, I use column B (Answer Time) for the time the call is received and Column G (center) as the location and populate the results on the CPH tab. Any blanks in column B should be ignored in the calculation.
Thank you for your help.